bitpkr Privacy Policy

1.Introduction and Scope

1.1  This Privacy Policy ("Policy") describes how bitpkr ("we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "User") who access or use the bitpkr platform at bitpkr.app and any associated applications or digital services.

1.2  This Policy forms part of the bitpkr Terms & Conditions. By registering an account or using the bitpkr platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1.3  This Policy applies to all personal data collected in connection with your use of bitpkr, including data provided at registration, during the use of services, via customer support interactions, and through cookies and similar tracking technologies.

2.Data Controller Identity

2.1  The data controller responsible for your personal data collected through the bitpkr platform is the entity operating bitpkr.app. For all data-related enquiries, you may contact us via the 24/7 live chat tool available within the platform or via the support email address listed in the footer of this website.

3.Personal Data We Collect

3.1  bitpkr collects the following categories of personal data in the course of providing its services:

• Identity Data: Full name, date of birth, username, national identity card number or passport number (where verification is required), and profile photograph (where submitted for KYC).
• Contact Data: Email address, mobile phone number, and city or province of residence.
• Financial Data: Payment method identifiers (JazzCash mobile number, Easypaisa account, bank account details, USDT wallet address), transaction amounts, deposit and withdrawal history. bitpkr does not store full card numbers or CVV codes.
• Transaction Data: Details of all bets placed, games played, bonuses used, and account balance movements.
• Technical Data: IP address, device type, browser type, operating system version, session timestamps, and access logs.
• Usage Data: Pages visited, features used, game preferences, betting patterns, and session duration.
• Communications Data: Support chat logs, email correspondence, and any other communications you initiate with bitpkr.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session control preferences, and related account management actions.

4.How We Collect Your Data

4.1  bitpkr collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically via cookies, log files, and analytics tools as you interact with the bitpkr platform.
• Third-party sources: Identity and fraud-verification data from KYC service providers, payment verification data from payment processors, and geolocation data from IP resolution services.

5.Purposes and Legal Bases for Processing

5.1  bitpkr processes your personal data for the following purposes, each supported by a corresponding legal basis:

• Account registration and management – necessary for the performance of the contract between you and bitpkr.
• Processing deposits and withdrawals – necessary for the performance of the contract; also required for compliance with anti-money laundering obligations.
• Identity and age verification – legal obligation under applicable gaming and financial regulations; bitpkr strictly enforces the 18+ age requirement.
• Fraud prevention and security monitoring – legitimate interests of bitpkr in maintaining a secure platform; legal obligation under applicable financial crime regulations.
• Customer support – necessary for the performance of the contract; legitimate interest in resolving user issues efficiently.
• Responsible gaming monitoring – legal obligation and legitimate interest in protecting player wellbeing, including monitoring for signs of problem gambling behaviour.
• Platform analytics and improvement – legitimate interest in improving bitpkr's services, game offering, and technical performance for Pakistani users.
• Marketing communications – consent, which you may withdraw at any time via your account preferences or by contacting support.
• Legal compliance – compliance with applicable laws, regulations, court orders, and requests from competent authorities.

6.Disclosure of Personal Data to Third Parties

6.1  bitpkr does not sell, rent, or trade your personal data to third parties for their own marketing purposes. bitpkr may share your personal data with the following categories of recipients only to the extent necessary for the purposes described above:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors, solely to process your transactions.
• Identity verification and KYC providers: Third-party services used to verify your identity and age as required by applicable regulations.
• Game content providers: Licensed studios whose games are hosted on bitpkr may receive limited technical data (such as player session tokens) necessary to operate the game. These providers are contractually bound to process this data only for game delivery purposes.
• Fraud prevention and security services: Third-party services that assist bitpkr in detecting and preventing fraudulent activity.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory requirement, bitpkr may disclose personal data to competent authorities.
• Professional advisors: Legal, accounting, and auditing professionals where necessary, subject to professional confidentiality obligations.

6.2  All third-party service providers engaged by bitpkr are contractually required to process personal data only for the specified purpose and to maintain appropriate security standards.

7.International Data Transfers

7.1  bitpkr operates internationally and your personal data may be processed in jurisdictions outside Pakistan. Where personal data is transferred to countries that do not provide an equivalent level of data protection, bitpkr implements appropriate safeguards such as contractual data protection clauses to protect your data during international transfers.

8.Data Retention

8.1  bitpkr retains your personal data for as long as your account is active and for a further period following account closure as required by applicable legal, regulatory, and audit obligations. Anti-money laundering regulations typically require transaction records to be retained for a minimum of five years following the end of a business relationship.

8.2  Where personal data is no longer required for any lawful purpose, bitpkr will securely delete or anonymise it in accordance with its internal data management procedures.

9.Cookies and Tracking Technologies

9.1  bitpkr uses cookies and similar technologies on its platform. Cookies are small data files placed on your device that help bitpkr recognise you across sessions, maintain your login state, and understand how the platform is used.

9.2  bitpkr uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. These cannot be disabled without impairing platform functionality.
• Analytical cookies: Used to understand how users interact with bitpkr, including pages visited, session duration, and game usage patterns. This data is used in aggregate to improve the platform.
• Functional cookies: Used to remember your preferences such as language settings and display preferences.

9.3  You can manage or delete cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the bitpkr platform.

10.Security of Personal Data

10.1  bitpkr implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These include HTTPS/TLS encryption for all data in transit, access controls limiting data access to authorised personnel, regular security assessments, and secure data storage practices.

10.2  While bitpkr takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own device and bitpkr login credentials. bitpkr recommends using a strong, unique password and enabling two-factor authentication on your account.

10.3  In the event of a personal data breach that is likely to result in a risk to your rights, bitpkr will take prompt action in accordance with applicable legal requirements, which may include notification to you and to relevant regulatory authorities.

11.Your Rights as a Data Subject

11.1  Subject to applicable laws and regulations, you have the following rights in relation to your personal data held by bitpkr:

• Right of access: You may request a copy of the personal data bitpkr holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bitpkr's legal retention obligations.
• Right to restrict processing: You may request that bitpkr restricts processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of the data you provided.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.

11.2  To exercise any of these rights, contact bitpkr via the 24/7 live chat tool or via the support email address in the footer. bitpkr will respond within a reasonable timeframe and in accordance with applicable legal requirements. Identity verification may be required before bitpkr can action your request.

12.Children's Privacy

12.1  The bitpkr platform is strictly intended for users aged 18 years and over. bitpkr does not knowingly collect or process personal data from any individual under the age of 18. If bitpkr becomes aware that personal data has been collected from a person under 18, such data will be immediately deleted and the associated account suspended.

12.2  If you believe that a person under the age of 18 has registered or accessed the bitpkr platform, please contact us immediately via the support channel listed below.

13.Responsible Gaming and Data

13.1  bitpkr may use your gameplay, transaction, and behavioural data to identify signs of problem gambling behaviour, in accordance with responsible gaming obligations. Where such patterns are identified, bitpkr may proactively apply cooling-off periods, reach out via support, or take other protective measures. This processing is carried out in the legitimate interest of player protection and is not used for any marketing purpose.

13.2  Self-exclusion requests and responsible gaming tool settings are stored securely and honoured without exception for the duration specified. Requests to remove self-exclusion before the specified period expires will be subject to a mandatory cooling-off period. Full details are at the Responsible Gaming page.

14.Changes to This Privacy Policy

14.1  bitpkr may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or data processing practices. The updated Policy will be published at bitpkr.app/privacy-policy with a revised effective date. Where changes are material, bitpkr may notify registered users via email or in-platform notification.

14.2  Continued use of the bitpkr platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. You are encouraged to review this Policy periodically.

15.How to Contact Us

15.1  For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by bitpkr, please contact us via the 24/7 live chat tool available within the platform. You may also reach our support team at the email address displayed in the footer of this website. Please note that the support email is provided as plain text and is not a clickable link.